Tag Archives: software

Sit! Stay! Code!

Saguaro is all set to receive legal software training.

We recently needed to purchase a fourth license for our favorite legal software to install on our remote server.  Unfortunately, there are only three of us (me, Tim, paralegal extraordinaire Caitlin) and the company would not issue two licenses to one person.  I emailed our rep, “Hmmm.  No.  Just the 3 of us.  And the dog:  Saguaro.”

Demonstrating why we love this software and this rep,* she responded:

Ok, so……all kidding aside…I am going to have to assign the license to Saguaro.  LOL!  …  He is going to be contacted for training!

He got his license in the next email:

Dear Saguaro:

Thank you for being a registered licensee for [Software].

Here’s the link to download our … Suite of Software Tools:

. . .

Here is your [Software] Registration Information:

Registration Name: Saguaro Fox

Registration ID:

And, as promised, he was contacted for training.

Hi Saguaro,

My name is [Name], I work in the [Software] training & support department and will be your go to resource for [Software] questions.

I thought I’d check in to introduce myself and see how you’re doing with [Software] tools so far.

And so on.

If Chinook can learn legal research

Chinook on desk

Chinook on bookcase

Saguaro can master this software!


And for your entertainment, my other attempts to pose Saguaro and a laptop.



Aaaaaand “Why do you keep making me put my paws there?  I’m done now.”



*Both the software and the rep will remain nameless, so as not to get anyone in trouble.  Suffice it to say, it’s not Summation:  in my experience, their reps have no sense of humor whatsoever.

8 ways not to sell me your IT product

  1. Refuse to answer a direct question about your product.
  2. Tell me you need to explain your company’s philosophy to me instead.
  3. Display stunning ignorance of legal software while attempting to fake knowledge of same. 
  4. Refuse to answer another direct question about your product. 
  5. Snort derisively when I tell you I use WordPerfect.
  6. Explain that the system we’re now outgrowing is “probably too much for a firm your size.” 
  7. Argue back when I attempt to explain what we need. 
  8. Refuse again to answer yet another direct question about your product, tell me you can’t send me anything in writing, and insist that we’ll need to meet again so that you can learn more about our current set-up — the one you just insinuated was stupid.